Convention Refund Policy
If you are no longer able to attend convention, the following refunds will apply:
- Up until the close of early-bird registration, 100% refund
- From close of early-bird registration until standard registration close, 75% refund
- From close of standard registration until two weeks prior to convention, 50% refund
- Less than two weeks prior to convention, zero refund
- In the event of special circumstances, consideration will be given on a case by case basis.
Merchandise
For merhcandise sales, please choose carefully:
- We do not give refunds if you change your mind or make the wrong decision.
- Where the goods contain faults, have been incorrectly described, are different from a sample shown to you or do not do what they are supposed to do, you can choose between a refund, exchange or credit, subject to the suppliers agreement.
- If cancelling a convention registration, merchandise purchases can be refunded until the close-off date with the manufacturer - typically four weeks prior to convention.
